About Monash Residential Services

Monash Residential Services Vision statement

Our vision is to set the standard for the delivery of exceptional University accommodation services

Mission Statement

Monash Residential Services is committed to the provision of the following high quality services and their continuous improvement across the various campuses of Monash University

1. On-campus accommodation with associated services and facilities (to more than 2700 residents)
2. Off-campus housing services to all Monash students including
• Information regarding off-campus housing options;
• Listing of web-based off-campus housing property search engines;
• Assistance with tenancy issues and disputes.

Mission Goals

To provide and develop an environment:

• within each location on campus which provides care, support and enrichment for the residential community in academic, cultural, environmental, personal, social and recreational matters;
• which has regard for the individual and group needs of the residential population, bearing in mind the multi cultural nature of each residential location and the wider Monash University Community;
• which recognises and values diversity (e.g. nationalities, beliefs, abilities, talents, interests, etc);
• that creates opportunities for mutually beneficial interaction between the members of the residential community;
• that is secure living and which safeguards the health, safety and general welfare of all members of the residential community;
• that achieves excellence in delivery of services to all customers, through the development of a culture which encourages staff to value safety, learning, innovation, diversity, support, sustainability and continuous improvement;
• that supports and contributes to the future strategic direction of Monash University.